Video: 1st International Dialogue
The participants of the Inclusive Insurance Innovation Lab coming from Albania, Ghana, Mongolia and Kenya gathered in Ghana for their first International Dialogue. We have captured some of their impressions. To the video!
Wednesday, 11 April 2018
“How can we increase uptake of good quality insurance by vulnerable people and businesses?”
The year-long Inclusive Insurance Innovation Lab developed by the Global Leadership Academy and the Access to Insurance Initiative (A2ii) was kick-started with country-level meetings held across the four participating countries between the latter half of November and early December 2017. Participants from Albania, Ghana, Kenya, and Mongolia engaged within their country teams for two intensive and productive days with expert facilitation from Reos Partners.
“This is the first time we are meeting like this. We all know each other, but have never met all together!”
Participants represented the major stakeholders: the regulators, private companies, and consumer organisations. Though most of them knew each other, the meetings provided an opportunity to integrate different perspectives. With one participant exclaiming, “this is the first time we are meeting like this. We all know each other, but have never met all together!”
Besides being introduced to their country teams, the participants were familiarised with the social lab method to be used throughout the Lab.
The agenda of the meetings centred around a) analysing the current landscape of the inclusive insurance market in their respective countries, b) exploring areas that are ripe for innovation, and c) making individual and collective commitments for the coming year.
The meetings were an eye-opener for some, underscoring the importance of multi-stakeholder dialogues. For example, one participant realized, “I’ve had a big waking call that I need to work with the NGOs that I’ve been ignoring.”
“We always need to keep the bigger picture in the back of our minds: it’s not about us, it’s about the industry.”
Far from their typical day, the meetings engaged the creative side of the participants through activities such as insurance storytelling through LEGO sets, speed dating, a cynics and believers exercise and more. This helped identify strategies that are being pursued in their respective countries to bring insurance to the vulnerable, and the key issues and challenges that are keeping them from meeting that goal. With participants developing a better understanding of each other’s perspectives, they arrived at the key themes to focus on as a country team for the duration of the Lab with a commitment to meet informally and check progress monthly. As one participant said, “we always need to keep the bigger picture in the back of our minds: it’s not about us, it’s about the industry.”
Participants and the hosting team are now looking forward to learning from each other’s perspectives and takes those learnings into their year-long in-country innovation process.
International Dialogue of the Inclusive Insurance Innovation Lab
28 February – 2 March, Akosombo, Ghana
All the country teams participating in the Inclusive Insurance Innovation Lab met for the first time as a global team during a three-day International Dialogue in Ghana. During the workshop, country team members from Albania, Ghana, Kenya and Mongolia learned about the inclusive insurance sector in their respective countries and identified areas in which they could provide peer support to each other. Country teams also exchanged feedback on obstacles and opportunities in each others insurance sectors, as well as suggestions on key relationships and areas to explore.
Through learning journeys to the surrounding villages, participants spoke to local shopkeepers and small business owners, health practitioners and fishermen about their perceptions of insurance and the challenges they had in accessing suitable products.
Participants also discussed a variety of topics in cross-country groups, including insurance awareness, insurance for MSMEs, agricultural insurance, effective partnerships for inclusive insurance, distribution channels and InsurTech as well as the future of insurance.
The country teams then developed roadmaps and identified concrete next steps for the run-up to the next event on the inclusive insurance lab calendar the (national) workshop taking place in all four countries in April.
Wednesday, 6 December 2017 - First national workshops for the Inclusive Insurance Innovation Lab
The kickoff workshops for the Inclusive Insurance Innovation Lab took place in the four participating countries (Kenya, Ghana, Mongolia and Albania) over the past three weeks. In each of these countries, the country teams consisting of the insurance supervisor as well as 6-7 other key stakeholders of the inclusive insurance sector (representing the supply- and demand-side, as well as intermediaries) came together in a two-day workshop to better understand the lab methodology, grow together as a country team and to start discussing priority areas for innovation and learning. At each workshops, country team members committed to specific actions that they will undertake in the run up to the first international workshop in February, during which all country teams will come together for the first time.