Digital technologies are rapidly changing the insurance landscape worldwide. In Africa currently, mobile insurance is prevalent, but other digital technologies are on the rise too, helping to provide a large number of households with coverage for the very first time.
InsurTech creates opportunities for enhancing financial inclusion and is giving rise to new market entrants, innovative business models and efforts to change consumer habits, as well as increase uptake and understanding. The implementation of digital platforms, technology-enabled partnerships and peer-to-peer models in emerging markets, for instance is a fast-growing trend.
But while InsurTech has the potential to reach more people, empower and engage emerging customers, improve service delivery and ultimately, enhance client value, it could lead to financial exclusion, erosion of trust and even harm the reputation of the insurance industry, if not properly regulated. Supportive regulatory environments tend to leverage the opportunities provided by InsurTech to develop insurance markets, while protecting consumers.
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