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Inclusive Insurance Innovation Lab


The iii-lab 2020 - 2021 participating countries: Argentina, India, Morocco, Rwanda

What is the iii-lab?

The Inclusive Insurance Innovation Lab (iii-lab) is an international capacity-building programme where 4 countries' teams work on innovative solutions to advance the development of their insurance market.

The iii-lab is a unique opportunity for participants to foster change in their markets by:

  • Enabling dialogue and mutual learning amongst key stakeholders of the inclusive insurance sector
  • Equipping participants to take leadership within their sector and/or organisation
  • Inspiring participants to take action and supporting initial implementation

In addition, participants dedicate time in between events to maintain a dialogue within the country team and implement the innovations in their markets that teams will develop as part of the process.


The philosophy of the lab is that no one in the room understands all facets of an issue nor has the perfect solution to existing challenges. This means that everybody needs to work together, and, with the appropriate time and tools, the participants can find the answers together. As change in the selected jurisdictions is a major goal of the Inclusive Insurance Innovation Lab, a strong emphasis will lie on national processes and support to each country team. However, country ownership and initiative is key to making the most of the process.


  • Start a dialogue, build networks
  • Analyse country systems
  • Benefit from peer knowledge exchange and cooperation
  • Supported by experienced change facilitators
  • Prototype innovative solutions
  • Disrupt your insurance market


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The first iii-lab took place over 2017-2018 where Albania, Ghana, Kenya and Mongolia took part. The final report for the 1st lab can be found here.

The Inclusive Insurance Innovation Lab would not have been possible without the support of the Dutch Directorate-General for International Cooperation (DGIS). 

Current iii-lab 2020-2021

The Inclusive Insurance Innovation Lab is an 18-month process with approximately 60 inclusive insurance leaders from four countries across the world: Argentina, India, Morocco and Rwanda. The process takes place between the end of January 2020 and end of June 2021. It will promote dialogue and mutual learning amongst key stakeholders in the inclusive insurance sector, inspire participants to take action, and help them to take leadership within their sectors and organisations.

The key question of the lab is: How can we develop our insurance markets?

Covid-19 Update

National and International Workshops continue to be held virtually supplemented by topical webinars, global meetings and coaching clinics.

Read our blog post to find out how the iii-lab has been converted into a fully virtual process: Switching between tabs: the virtual inclusive insurance innovation lab.

Latest Updates

14 July 2020

Rwanda team completes its first national workshop series

In the course of six online sessions the Rwanda team analysed its inclusive insurance sector and decided to focus its work on the following main beneficiary groups: farmers’ cooperatives & informal workers, e.g. individuals with temporary non-registered work or informal business owners. Next, based on methods explained in the lab, the team will conduct learning journeys where they will interview selected individuals from these groups to learn more about their lives and insurance needs.

Read our latest newsletter for the full update on the progress of the lab.

24 June 2020

iii-lab’s first global call launches international lab process

After three months of working in their respective country teams, the iii-lab participants from Argentina, India, Morocco and Rwanda finally had the chance to virtually meet each other in the first global call of the iii-lab 2020/21.

During a two-hour (!) call (in a playfully productive atmosphere powered by the enthusiasm of the country teams), around 40 lab members shared their pressing questions as well as the expertise that they have to offer. The lab’s hosting team was busy collecting and clustering all offers and will design the next sessions based on these insights.

After three months of working in their respective country teams, the iii-lab participants from Argentina, India, Morocco and Rwanda finally had the chance to virtually meet each other in the first global call of the iii-lab 2020/21.

The use of breakout rooms was particularly useful for this online call to split the participants into smaller groups to connect with each other and discuss important issues.

Due to Covid-19 travel restrictions, the in-person international workshop that was originally scheduled to take place in June had to be moved entirely online. The international process will now take place in the form of monthly global calls until international travel between all countries will be possible again.

While moving the programme online cannot replace the experience of in-person meetings, the teams have shown readiness to meet and learn from each other also virtually.

The iii-lab hosting team is continuously learning about online processes and adapting its programme to meet participants’ needs.

Read about the lab in Spanish on!

26 May 2020

Argentina completes first national workshop | Online learning journeys continue for all teams

As the program content of the iii-lab had to be moved online, the A2ii team decided to split a 2-day workshop program into 6 online sessions of 2.5 hours. The Argentina team has now completed this workshop.


© Virginia Lingiardi, a member of the Argentina team who drew a storyboard showing how needs of potential customers need to be observed and not asked. 

Read our June newsletter for the full update on the progress of the lab.

01 April 2020

National Workshops for Argentina and Rwanda | Virtual Meetings begin to take place

Argentina and Rwanda hold national workshops, as workshops and meetings are temporarily moved to virtual formats.



Read our newsletter report.

See the list of events.

04 March 2020

National Workshops for India and Morocco

On 4-5 March 2020, the first iii-lab national workshops were held in Hyderabad, India and Rabat, Morocco.


Read our newsletter report.

See the list of events.