Conduct and Culture - Supervisory Dialogue
Matters related to conduct and culture are of growing importance to both conduct and prudential supervisors, especially in the context of rapidly changing financial markets driven by innovation, changes in consumer expectations and broader societal changes.
The IAIS defines corporate culture as “the set of norms, values, attitudes and behaviours of an insurer that characterizes the way in which the insurer conducts its activities” (IAIS, 2021). How does culture shape firm behaviour in trating vulnerable customers fairly? How can firms to see purpose in inclusive insurance approaches?
These and other questions will be adressed on 21 July, when the A2ii together with the IAIS will host a Supervisory Dialogue on Conduct and Culture. Lauren Eckermann from the IAIS will be presenting the Issues Paper on Insurer Culture, published in November 2021.
The presentation will be followed by a Panel discussion moderated by Charlotte Cross (MCWG and FCA UK) where she along with other two supervisors will be sharing supervisory examples on the topic.
This webinar will be open to supervisors only, and will be taking place at 10:00 CET (with French interpretation), and at 16:00 CET (with Spanish interpretation).
Register for the 10:00 CET session here
Register for the 16:00 CET session here
Each session will last one hour and will be conducted via Webex.
More information coming soon.
