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What is it that makes digital, inclusive insurance possible – what kind of demand, supply or regulatory environment? What can the regulator reasonably do to provide such an environment, and how should a regulator go about planning and implementing this? And underlying all of that - what kind of support can capacity building providers such as A2ii provide to help insurance regulators along this journey?

The coronavirus pandemic presents an opportunity for all stakeholders involved in promoting access to insurance to be more empathetic with those who usually lack financial resilience and to realise the urgent need to narrow the insurance gap to make them more resilient. This crisis should provide the insurance industry and supervisors with the impetus to enable and promote innovation to unlock access to valuable insurance products for those who need them the most and build trust in a responsible insurance market.